Preguntas pg 56.

Por que la recapitulacion es una tecnica de comunicacion tan poderosa?  Recap is a strong quality for effective communication for just about anything. In my opinion it’s quite important to recap the main points especially after a meeting at work. In my case at my job, after each meeting between my managers and co-workers we always do a quick recap to make sure we’re all on the same “boat”.  It’s very important for individuals to listen to key points and stored them, to have a good comprehension of what’s been talked about. To accomplish that we can paraphrase what the other person is communicating, that way we make sure we both understand each other. Which is the whole purpose of effective communication, in order for that to be accomplished both the sender and the receptor can focus on the main points of any conversation.

Identifique tres escenarios en el trabajo que podrian propiciar conversaciones estresantes? There many different scenarios which can produce a stressful conversation to occur. I’m going to mentioned three different ones that I have been a part of in career. At a very young age (19) I became a supervisor working for meat company in the U.S.A. I happened to also be bilingual at this company which also hired many Mexicans workers to due duties that other people didn’t really like. We had a crew which in charge of cleaning the office space during the evening hours. I was called up one day by one of my superiors, to my surprise he wanted me to fire one of the those guys. They found security videos and computer history of this employee viewing pornography on job computers. Since I was bilingual and the worker was Mexican, I had to go through and let him go because unethical behavior on job site. I also had a stressful situation recently with an associate of mine. This individual is not receptive to criticism or feedback, but I had to tell him that he needed to control his emotions a little bit better. Because whenever he was upset the whole team would notice, thus it created an stressful work environment. Lastly another scenario which can lead to an stressful situation and I have seen happened, is whenever the company makes changes. Which can result in workers becoming not happy with the workplace, and as result there’s a lot of tension among workers.

Suponga que su gerente no escucha sus sugerencias para mejorar su trabajo. Como se metacomunicaria para abordar este propblema??  Well even though I’ve never experienced that in career, we always have to be prepared. In all our jobs we are ask to do a task, but we come up with our own ideas or ways to get the task done. If I noticed a barrier between myself and my manager, I have to find a way to let him/her know how to change that. I would first approach my manager on day I think he’s doing fine, not stressed out or upset. I would then come up and say “hi” and have a conversation about a topic I know he/she might like. After doing so I would proposed that we need to improve our communication that it needs to be effective and how that would good that will turn out for the both of us. I would mention that I had a few to share that could potentially improve my performance as well as our job.

Cuales son las consecuencias que tienen las diferencias de comunicacion segun el genero en la conduccion de reunions?? The material that will be given in any meeting should always well thought out as well as organized with Q&A session. There should always be one leader who will conduct the meeting with clear ideas to make sure that everyone is on the same page. Keeping the meeting relaxes and outgoing helps to keep the worker engaged with the material being presented. When these things are not applied the meeting could very well become a waste of time. Workers might put attention to the message or they may simply take it the wrong way because the material wasn’t crisp clear. After a meeting in which the communication was not effective the workers could leave with the wrong message in their minds, because of the simple fact that the communication was not the right one.