domingo, 17 de marzo de 2013

SOLUCION DE CONFLICTOS CON ASERTIVIDAD


In every job eventually conflict takes place, it’s inevitable that it won’t take place even if we try not to create it. No one wants to have to deal with conflict in a place where we spent the majority of our time.  Therefore we need to aware of how to deal and react properly when conflict appears at our job, whether it’s with co-workers or even our superiors. There are different types of conflict we can come up across, such as:  interpersonal, competition, conflict between functions, request made by employees, and types of personalities. The importance of being well educated on how to deal with different conflicts can pay dividends to any employee. Doing so will help that individual succeed and stand out above the rest, for the ability to get along well with just about everything.
In my current job I’ve notice that we do have all if not more of the conflicts previously mentioned. Although there’s one conflict that stand above the rest, competition is a crucial component of what we do. My peers and I are aware that whichever can obtain the best metrics at the end of each month and year will have the best odds to not only get a pretty raised on their pay but also will have chance to grow within the company. I have been blessed while at the same time worked very hard and beat my competition to the top. While doing so there were obstacles, that needed to cleared. I used previous job experience to overcome those obstacles, but one important trait about me during that process was the fact that I was never selfish with my knowledge or to help others.
I was aware that I was sharing information and tips as to how to do a job better, that could potentially make others competing with me at the top knowledgeable and put it into practice. Although I was sharing information I was also crating bonds with others, trying to avoid conflict of interest among ourselves. Thankfully I played my cards that way I was supposed to and it paid off. I was choose for the two positions which I applied for, while managing conflict the way I supposed, but there were some areas of opportunity for myself which have worked on ever since.
Pregunta:
Al ir a realizar una gestión en otro servicio encuentra a un compañero irritado y tenso. La cosa no se debe a su presencia sino que ya se encontraba en este estado, usted le dice:
First of all it’s important to identify why the co-worker is upset. Once we have recognized the he actually tense and upset with some else on their mind we have to be careful to not say anything that might trigger them to go off. What I have done in those situations is asked if there’s anything I could do or if they want to talk about it. If the person does not want to share what’s bothering them, then I go ahead and cautiously tell them whatever I need to. If everything goes well after words I may offer some encouraging words depending on how have the conversation went.
Although no one wants to experience conflict, we all know that eventually we’ll have to deal with it. When we have to experience conflict to have to think with a settle mind and do our best to turn the negatives to positives. We have to put out thoughts together and choose them wisely, as a result we would be working on turning them into positives. Instead of focusing on the problem, it’s more important to focus and come up with a solution. I believe that in our costarican culture we focus too much on the problem but less on the solutions. Think where we could be if we were to focus more on solutions than the conflicts? 

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